Privacy policy

Privacy Policy

Last updated: 2025

This Privacy Policy explains how BETTINA Atelier (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.bettinaofficial.com.

By using our website, you agree to the practices described below.

1. Information We Collect

We collect the following data to process your order and improve your shopping experience:

1.1 Personal Information

Provided during checkout or account creation:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

1.2 Payment Information

Payments are processed securely through Stripe.
We do not store or have access to your full card details.

1.3 Order Information

Order history, products purchased, and communication records.

1.4 Device & Analytics Data

Automatically collected:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and tracking pixels

This data helps improve website performance and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide UPS Express tracking and updates

  • Communicate regarding your purchase

  • Improve website functionality

  • Prevent fraud or unauthorized activity

  • Send marketing emails (only if you opt in)

We do not sell or share your personal information with third parties for marketing purposes.

3. Sharing Your Information

We only share information with trusted providers necessary to run our store:

  • Shopify – website and checkout hosting

  • Stripe – secure payment processing

  • UPS Express – shipping and delivery

  • Email services – sending order confirmations and updates

  • Fraud detection tools

These partners only receive the information required for their service.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Keep your cart active

  • Improve site analytics

  • Enable personalized shopping features

You can disable cookies anytime through your browser settings.

5. Data Storage & Security

Your data is stored on secure servers provided by Shopify.
We take strict measures to protect your personal information, including encrypted transmission and limited internal access.

We never store sensitive payment data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Request a copy of your data

  • Withdraw marketing consent

  • Object to data processing

To make a request, contact us at:
📧 thebettinaofficial@gmail.com

We respond within 7–14 business days.

7. GDPR Compliance (EU & EEA Customers)

If you are in the European Union, we comply with the General Data Protection Regulation (GDPR).

You may request:

  • Complete deletion of your data

  • Export of your information

  • Correction of inaccurate data

  • Restriction of certain processing activities

8. Children’s Privacy

We do not knowingly collect information from individuals under 18 years old.
If we learn such data exists, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy at any time.
The latest version will always be available on this page.

10. Contact Information

For questions about privacy or data requests:

BETTINA Atelier
📧 thebettinaofficial@gmail.com
📍 Astrit Bytyqi 33, Ferizaj, Kosovo
📞 +383 48 377 217