Politique d’expédition

Shipping Policy

Last updated: 2025

At BETTINA, we focus on fast, secure, and premium delivery. Every order is shipped worldwide via UPS Express, ensuring you receive your item quickly, safely, and with full tracking.

Below is everything you need to know.

1. Shipping Method (UPS Express Worldwide)

All BETTINA orders are shipped exclusively with:

🚚 UPS Express Worldwide
⏱ Delivery time: 24–48 hours in Europe
🌍 48–72 hours for USA, Canada, UK & International

Every package includes:

  • Full UPS tracking

  • Priority handling

  • Door-to-door delivery

  • Secure packaging

Shipping costs are calculated at checkout based on destination and package weight.
Customs, duties, or import fees (if applicable) are the responsibility of the customer.

2. Processing Time

Ready-to-Wear Collection

These items are immediately available.
Processing time: 1 business day
Delivery time: 24–48 hours worldwide (UPS Express)

Custom / Made-to-Order Pieces

Each couture piece is handcrafted from scratch.
Production + delivery time: 4–8 weeks
(We will notify you if additional time is needed.)

3. Tracking & Updates

Once your order has been shipped, you will receive an email with:

  • Your UPS tracking number

  • A link to track your order in real time

Tracking information may take up to 24 hours to update after dispatch.

If you experience delays or no updates appear, contact us at:
📧 thebettinaofficial@gmail.com

Please include your order number for faster assistance.

4. Delivery & Signature

UPS requires a signature upon delivery to ensure your package arrives safely.

Please double-check your shipping address when placing your order.
We are not responsible for:

  • Missed deliveries

  • Incorrect addresses

  • UPS redelivery fees

5. Lost, Delayed, or Damaged Packages

If your package:

  • Arrives damaged

  • Is marked as delivered but you haven’t received it

  • Is delayed beyond the expected delivery window

Please notify us within 7 days of the expected delivery date at:
📧 thebettinaofficial@gmail.com

We will help investigate with UPS immediately.

6. If Something Goes Wrong

Delays may happen due to:

  • Customs processing

  • Local postal issues

  • Incorrect delivery attempts

  • Weather or carrier delays

Before contacting us, we recommend checking directly with UPS via your tracking link.

If you still need help, our team is ready to assist you at any time.

7. Shipping Origin

All orders are shipped from our atelier:

BETTINA Atelier
Astrit Bytyqi 33
Ferizaj, Kosovo
+383 48 377 217

Thank you for choosing BETTINA — craftsmanship delivered fast, worldwide.