Flowery set

All Bettina Atelier pieces ship with UPS Express Worldwide directly from our studio in Ferizaj, Kosovo.

Delivery times

Europe: 24–48 business hours · International: 48–72 business hours.

Shipping rates

Kosovo, Albania & North Macedonia: €5 · Europe & all other countries: €40.

Kosovo, Albania & North Macedonia

Order directly through the website. Our team can assist if you need help coordinating delivery.

Worldwide orders

Rates are calculated at checkout (€40 outside Kosovo, Albania & North Macedonia).

Italy & EU — duties / VAT

We ship from Kosovo (outside the EU customs union). For Italy and other EU destinations, import VAT or duties may be collected by UPS on delivery. These charges are set by customs and are not included in the product price or shipping fee.

Need help before ordering?

For time-sensitive events or worldwide orders, contact [email protected] before checkout so we can confirm delivery timing.

We handle every return thoughtfully. Contact our atelier before sending anything back.

Ready-to-wear exchanges

Ready-to-wear items may be exchanged within 14 days if unworn, with tags attached and in original condition.

Couture & made-to-order

Couture, made-to-order, and custom pieces are final sale unless otherwise agreed in writing with the atelier.

How to start a return

Email [email protected] with your order number before returning any item. Our team will guide you through the process.

Measurements are in centimetres. Measure bust, waist, and hips over minimal clothing. Between sizes? Contact our atelier for guidance.

Size	Bust	Waist	Hips
XS	80	60	86
S	84	64	90
M	88	68	94
L	92	72	98
XL	96	76	102

Preserve the craftsmanship of your Bettina piece with proper care.

Cleaning

Dry clean is recommended for structured couture, embellished pieces, and delicate fabrics.

Storage

Store on padded hangers to preserve shape. Keep away from direct heat, humidity, and prolonged sunlight.

Refreshing & embellishments

Steam gently to refresh; avoid ironing directly on embellishments, lace, or hand-finished details.

Custom garments

For made-to-measure or altered garments, professional care only — contact the atelier if you are unsure.